Thank you for shopping with us! Here are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

Shipping Rates & Estimates

We are happy to offer Free Standard Shipping on all orders—no minimum purchase required!

• Estimated Delivery Time: Once shipped, delivery typically takes 5 to 8 business days.

International Shipping

We currently ship to the following regions:

• United States

• United Kingdom

• Canada

• Australia

• Europe

Please Note (Duties & Taxes): Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied; they are the responsibility of the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to update.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at Ourglax@gmail.com with your name and order number, and we will look into it for you.